fbb Live

FAQs

  • 01 When will I receive my order?

  • 02 What if I am not at home when my order arrives?

  • 03 Will I be charged for delivery?

  • 04 Can I change my delivery address after I've placed my order?

  • 05 Are the prices on your website different from the prices in-store?

  • 06 What is your policy on returns?

  • 07 How do I return my order?

  • 08 How do I order products from live.fbbonline.in?

  • 09 When will I receive my order?

  • 10 What if I'm not at home when my order arrives?

  • 11 Will I be charged for delivery?

  • 12 Can I change my delivery address after I've placed my order?

  • 13 Can I book a preferred delivery time?

  • 14 Do you deliver to multiple addresses?

  • 15 I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

  • 16 Do I need to show my ID when my order arrives?

  • 17 Can someone else receive the order on my behalf?

  • 18 How do I cancel an order?

  • 19 What is your policy on returns?

  • 20 Will you accept a return if I've discarded the packaging?

  • 21 Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?

  • 22 My original order was Rs. 1,299 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

  • 23 Can I exchange my purchase for another product?

  • 24 If I pay for my order by Debit or Credit Card, how long will it take to process my refund?

  • 25 Is the order value is still eligible for the cart level discount applied even after returning or cancelling a part of the order, how is my refund calculated?

  • 26 Can I return my live.fbbonline.in purchases to an fbb store?

  • 27 What should I do if the product delivered by you is damaged or defective?

  • 28 I have other questions about returns and refunds. Who can I call?

  • 29 I was disconnected from the Internet while my order was being processed. How do I complete my order?

  • 30 What payment modes are available?

  • 31 Is it safe to shop online with my Debit or Credit Card?

  • 32 Why isn't Cash on Delivery a payment option to me?

  • 33 How do I pay if the Cash on Delivery option is not available?

  • 34 Are there any hidden charges?

  • 35 What should I do if my payment attempt fails?

  • 36 Are the prices on your website different from the prices in-store?

  • 37 Where can I get information about the Future Group?